hot77 Privacy Policy for Pakistan Players

1 Introduction

hot77 (accessible at hot77.fun) takes your privacy seriously. This Privacy Policy sets out in clear terms what personal information we collect from players in Pakistan, how that information is used, who it may be shared with, and how long we keep it. It also explains your rights regarding your own personal data and how to exercise them.

This policy applies to all users who register an account, browse the platform, use any hot77 gaming product — including Slots, Live Casino, Bingo and Fish Games — or contact our support team. By creating a hot77 account, you confirm that you have read and understood this Privacy Policy and consent to the processing of your personal data as described here.

This Privacy Policy should be read alongside our Terms and Conditions and our Responsible Gaming guidelines. Together, these documents form the complete agreement governing your use of the hot77 platform.

2 Data We Collect

hot77 collects only the data that is genuinely necessary to operate your account and maintain platform security. We do not collect excessive or unnecessary personal information. The categories of personal data we may hold about you are:

2.1 Account Registration Data

• Full name as it appears on your official CNIC or other government-issued identity document.
• Date of birth — used to verify you meet the minimum age requirement of 18 years.
• Mobile number registered in Pakistan — used for account access and security notifications.
• Email address — used for account communications and recovery.
• Preferred username and account password (stored in encrypted form only).

2.2 Identity Verification Data

• A copy of your CNIC (Computerised National Identity Card) or equivalent government-issued ID when requested during account verification.
• Proof of address documentation if required during enhanced verification checks.
• Selfie or photographic verification if required by our compliance team for withdrawal processing.

2.3 Financial Data

• JazzCash, Easypaisa, Raast or bank account details used for PKR deposits and withdrawals.
• Transaction history — deposit amounts, withdrawal requests, bonus credits and game-related balance movements.
• Payment method confirmation details required to match withdrawal destinations to verified account holders.

2.4 Technical & Usage Data

• IP address and approximate geographic location derived from your connection at the time of login.
• Device type, operating system, browser version and screen resolution.
• Pages visited on hot77.fun, time spent on each section and navigation patterns.
• Game session data including games played, bet amounts, session duration and outcomes.
• Login timestamps and failed login attempt records used for security monitoring.

2.5 Communication Data

• Messages sent to hot77 support via live chat or email, including their content and timestamps.
• Responses and resolutions provided by the support team during your interaction history.
• Survey responses or feedback you voluntarily submit through the platform.

3 How We Collect Your Data

hot77 collects personal data through the following means:

• Directly from you — when you register an account, complete identity verification, make a deposit, request a withdrawal, or contact our support team.
• Automatically through your device — when you access the platform, our servers and analytics systems record technical data such as your IP address, browser type and session activity. This happens regardless of whether you are logged in.
• Through cookies and similar technologies — see Section 6 for full details on how cookies are used on hot77.fun.
• From payment processors — when you make a deposit or withdrawal via JazzCash, Easypaisa, Raast or Bank Transfer, those providers may share transaction confirmation data with us to match the payment to your account.

4 Why We Use Your Data

Every piece of data hot77 collects serves a specific purpose. The table below outlines the primary reasons we process your personal information:

5 Payment Data & PKR Transactions

All financial transactions on hot77 are conducted in Pakistani Rupees (PKR). When you deposit or withdraw funds using JazzCash, Easypaisa, Raast, Bank Transfer or other supported payment methods, the relevant transaction data is processed by our payment infrastructure.

hot77 does not store full payment credentials such as complete bank account numbers or mobile wallet PINs on our servers. Payment method details are stored in a tokenised or partially masked format sufficient to match withdrawal requests to the verified account holder. Full payment credentials are processed at the point of transaction by the respective payment provider and are subject to that provider's own security and privacy standards.

• Deposit and withdrawal history is retained as part of your account transaction record for the duration your account remains active and for a period after closure, in line with our data retention policy.
• Transaction data may be reviewed internally by the hot77 compliance team for fraud prevention and responsible gaming monitoring purposes.
• hot77 will never share your payment details with third parties for commercial marketing or advertising purposes.

6 Cookies & Tracking Technologies

hot77.fun uses cookies and similar browser-based technologies to make the platform function correctly and to understand how players interact with the site. Cookies are small text files stored on your device when you visit a website.

6.1 Types of Cookies We Use

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in and security tokens that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Analytics cookies — used to understand which pages are visited most frequently, how long players spend on different sections, and where navigation drop-offs occur. This data is aggregated and anonymised.
• Preference cookies — store your language preferences, display settings or other customisations you have applied to your account view.
• Security cookies — used to detect suspicious login attempts, flag unusual activity patterns and maintain session integrity across devices.

6.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Most modern browsers — including Chrome, Firefox, Safari and Edge — include built-in cookie management tools. Please note that disabling essential cookies will affect your ability to log in and use the platform normally. Disabling analytics cookies will not affect your access to games or account features.

7 Data Sharing & Third Parties

hot77 does not sell, rent or trade your personal data to third parties for their own marketing or commercial purposes. However, in order to operate the platform and protect its integrity, we may share certain data with the following categories of third party:

• Payment processors — JazzCash, Easypaisa, Raast and banking partners receive the transaction data necessary to process your PKR deposits and withdrawals. They operate under their own privacy policies and regulatory requirements.
• Identity verification providers — third-party KYC (Know Your Customer) services may process your CNIC or identity documents to assist with account verification. These providers are contractually bound to handle your data securely and only for the purpose of identity verification.
• Game software providers — the studios that supply Slots, Live Casino and Fish Games to the hot77 platform may receive anonymised session data to support game performance and integrity monitoring. They do not receive identifiable personal data without specific necessity.
• Analytics platforms — aggregated, non-identifiable usage data may be processed by analytics tools to help improve platform performance and user experience.
• Legal & regulatory requirements — where required by applicable law or in response to a valid legal process, hot77 may disclose personal data to authorities. We will only do so to the extent required and will inform affected users where legally permissible.

8 Data Retention

hot77 retains your personal data for as long as your account remains active. If you request account closure, we will deactivate your account and begin the data retention wind-down process. Some categories of data must be retained for a defined period after account closure for legal, compliance and audit purposes:

• Transaction records and financial data are retained for a minimum period to satisfy applicable financial recordkeeping requirements, after which they are securely deleted or anonymised.
• Identity verification records including CNIC copies are retained for the period required by applicable compliance obligations, after which they are securely destroyed.
• Support communication records are retained for a reasonable period to allow resolution of any subsequent disputes or appeals.
• Technical and usage data that has been fully anonymised may be retained indefinitely as it no longer constitutes personal data.

When data is no longer required for the purpose it was collected and no legal retention obligation applies, hot77 will securely delete or irreversibly anonymise it.

9 Data Security

hot77 applies appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration or disclosure. Our security practices include:

• Encryption of data in transit using TLS (Transport Layer Security) for all connections between your device and hot77's servers.
• Passwords are stored using one-way hashing — your actual password is never stored in readable form, and hot77 staff cannot view your password at any time.
• Access to personal data within hot77's internal systems is restricted on a need-to-know basis. Staff access is logged and audited.
• Payment credentials are handled using tokenisation — full payment details are not stored on hot77's primary servers.
• Regular security reviews and monitoring of systems for unusual access patterns or potential vulnerabilities.

10 Your Rights Over Your Data

As a hot77 player, you have a number of rights regarding your personal data. These rights can be exercised by contacting the support team at [email protected]. hot77 will respond to verified requests within a reasonable timeframe.